Commerce
Calendars, invoices, and cooling-off rights—in one place. Built for teams buying workplace education, with explicit timelines so finance and HR can plan without chasing verbal promises.
Reviewed
Invoices and card receipts list Flushingsieve, Pasilan asema-aukio 1, Mall of Tripla, 00520 Helsinki, Finland. Registered enquiries: online@flushingsieve.world, phone +358 9 868 9240. Keep your order reference from the confirmation email whenever discussing refunds.
Covered offerings include facilitator-led digital wellness education sessions, packaged multi-week challenges, cohort coaching bundles billed as workplace learning, and downloadable facilitator kits with worksheets. Excluded unless expressly stated: travel expenses already reimbursed to third parties, custom software development, and subcontractors engaged directly by your organisation without our contract.
If you are a consumer—not acting in a trade—and purchase digitally supplied services, Directive 2011/83/EU may grant a fourteen-day cooling-off period starting at contract conclusion. You lose that right once we begin performance with your express consent and acknowledgment that you lose withdrawal once delivery starts, unless faulty performance triggers remedies under national law.
Finnish consumer protection statutes remain available at kkv.fi. Nothing in this page limits non-waivable rights; it summarises our business practice on top of baseline law.
Full refund of prepaid amounts minus non-refundable payment network fees we cannot reclaim. Alternatively, a 105% value credit if you reschedule rather than cash out—encourages continuity without penalty loops.
Sixty percent refund or a credit for 100% of paid hours if you select a replacement date within ninety days. Facilitator travel deposits, if any, flow through at cost with receipts.
No automatic refund; we may grant discretionary credit when force majeure documentation (flight cancellations, governmental travel bans) arrives within twenty-four hours. Internal strike counts as shared risk—talk to us early.
Unused sessions convert pro-rata to credit denominated in euros unless tax invoices have closed the fiscal period—then we align with your accounts payable instructions.
Once a purchaser accesses a secure download link and successfully retrieves files, we treat the performance as delivered. Refunds apply only if files are corrupted, materially misdescribed, or if we cannot replace them within five Finnish business days after written notice.
Licence restrictions survive refund: you must delete retained copies when a refund succeeds unless a court orders otherwise.
When illness, force majeure, or capacity misforecast forces our hand, you choose between a full refund to the original payment rail or new dates of equal duration and roster depth. Ancillary direct costs you documented in advance—such as non-refundable venue deposits we asked you to book—may be reimbursed up to fifteen percent of the contract value unless your master agreement caps goodwill differently.
Credits expire twelve months from issuance unless extended in writing. They are non-transferable except with our consent in corporate restructurings where the same employer ID continues. Combining credits with promotional campaigns follows campaign fine print when both coexist.
Card refunds mirror original brands; wallets may settle faster than statements suggest. Bank transfers require IBAN verification to combat fraud. Internal accounting releases funds after dual approval when the amount exceeds five thousand euros in a single instruction.
Typical timelines: zero to ten business days after approval, plus banking rails.
Finnish VAT appears on domestic B2C sales when applicable. Reverse-charge wording may appear for valid EU VAT IDs. Refunds restore tax lines proportionally; FX differences follow the processor’s settlement rate on the refund date, not the purchase date, unless regulation mandates otherwise.
Contact us before filing payment disputes so we can share attendance logs, email threads, and signed scopes. Meritless chargebacks may incur recovery costs where permitted. Organisations may invoke the EU ODR platform; we participate when proportionate to claim size.
Also see Terms of Use and Privacy Policy.